Privacy Policy for HGA Group (hgagroup.ca)

Last Updated: July 18, 2024

1. Introduction

HGA Group (“we”, “us”, or “our”) is committed to protecting the privacy of visitors to our website, hgagroup.ca. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information from you when you visit our website, fill out a form, or interact with our services. The information we collect may include:

a) Personal Information:
– Name
– Email address
– Phone number
– Any other information you provide voluntarily through our contact forms

b) Non-Personal Information:
– IP address
– Browser type
– Operating system
– Website usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

a) To respond to your inquiries and provide customer service
b) To improve our website and services
c) To send periodic emails related to your inquiries or other services (if you have provided your email address)
d) To analyze website traffic and optimize user experience

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your email address and other personal information are used solely by us to respond to your inquiries and provide our services.

4. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect additional website usage data. We use Google Analytics, a web analytics service provided by Google, Inc., to help us understand how visitors use our site.

Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information.

You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or using Google Analytics’ opt-out browser add-on.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

7. Data Retention

We retain the personal information collected through our website, including form submissions, on the backend of our website. This information is kept for the purpose of responding to inquiries and improving our services. We do not collect or store any financial information. We retain this data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. User Rights

You have certain rights regarding your personal information. These include:

a) The right to access the personal information we hold about you
b) The right to request the correction of inaccurate personal information
c) The right to request that we delete your personal information
d) The right to object to the processing of your personal information
e) The right to request restrictions on the processing of your personal information

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Use of reCAPTCHA and Form Submissions

We use Google reCAPTCHA on our website to protect against spam and abuse, particularly in our form submissions. Here’s how this affects your data:

a) reCAPTCHA: When you submit forms on our website, you may be asked to complete a reCAPTCHA challenge. This service, provided by Google, helps us distinguish between human users and automated bots.

b) Data Collection by reCAPTCHA: Google reCAPTCHA collects hardware and software information, such as device and application data, and sends this data to Google for analysis. The information collected may include:
– IP address
– How long the visitor has been on the website
– Mouse movements
– Browser language
– Date
– Any Javascript objects

c) Purpose: This data is used solely for the purpose of improving the reCAPTCHA service and for general security purposes. It is not used for personalized advertising by Google.

d) Google’s Privacy Policy: The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. We encourage you to review these for more information on how Google processes data collected through reCAPTCHA.

e) Form Submissions: When you submit forms on our website, the information you provide (such as your name, email address, and message content) is sent to us and stored on our website’s backend. We use this information to respond to your inquiries and improve our services.

f) Data Retention: We retain form submission data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We strive to balance the need to protect our website from spam and abuse with respect for your privacy. If you have any concerns about our use of reCAPTCHA or how we handle form submissions, please contact us using the information provided in the “Contact Us” section of this policy.

12. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

HGA Group
#200, 16011-116 Avenue NW
Email: info@hgagroup.ca
Phone: 780-489-9750

13. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.